Complimentary insured delivery, worldwide
Every Lumenholm order ships free, tracked and insured. Pieces are dispatched from our partner workshops within 3 business days (Atelier pieces are made to order and dispatched within 7). Delivery to the United States typically takes 10 to 18 business days after dispatch; to Europe and the rest of the world 12 to 25. You receive a tracking link the moment your order leaves the workshop. Import duties and local taxes outside the United States may apply and are shown at checkout where possible.
Arrived damaged?
Glass and stone travel carefully, but not always perfectly. If a piece arrives damaged, send us a photo within 7 days at hello@lumenholm.com. We will send a replacement or a full refund the same working day. You do not need to return the damaged piece.
30-day returns
If a piece is not right for your room, you have 30 days from delivery to return it. Email us for a return label, pack the fixture in its original packaging, and hand it to the carrier. Your refund is issued to the original payment method on the day the carrier scans the return as delivered. EU customers additionally keep their statutory 14-day right of withdrawal.
Returned pieces must be unused and uninstalled. Fixtures that have been hardwired, or returned without their original packaging, may be subject to a restocking charge of up to 20%.
Wrong size?
Every product page carries dimensions and the cord or rod length. If you are unsure, email us a photo of the space and we will tell you which size to order.
Lumenholm is owned and operated by Pavel Savenko, Koschatgasse 57, 1190 Vienna, Austria. The returns address is provided with your return label.